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Knowledge Base

Internal wiki for your team: SOPs, troubleshooting guides, training notes. Plus a master library.

An internal wiki for your team: SOPs, troubleshooting guides, training notes. A rich-text editor with categories, bookmarks, comments, and version history.

Use cases

  • A "water heater install procedure" SOP for new techs.
  • A "no-cool AC call" troubleshooting tree.
  • A customer-escalation script for the office.
  • A "how we handle warranty claims" policy doc.

Author workflow

  1. Sidebar -> Knowledge Base -> + New Article.
  2. Title, category, and body (the editor handles bold, lists, links, headings).
  3. Optional: link related articles for cross-referencing.
  4. Save. The article is live.
A knowledge base article on diagnosing low refrigerant charge with an on-this-page rail, diagnostic steps, and related articles
A KB article with its own table of contents, related articles, and comments.

Discovery

  • Browse by category.
  • Search: Ctrl+K on desktop, and it's in the global search.
  • Bookmarks: pin the articles you reach for often.
  • Comments: a discussion thread on each article, with @mentions.
  • Was this helpful?: a per-article vote.
  • Version history: every save creates a version you can browse.

Master library

Manuall ships a curated master library of trade SOPs and troubleshooting guides. Clone an article into your own KB, and Manuall flags you when the source gets a newer version.

The Master Library browser with industry and type filters and a list of trade articles
The master library: thousands of trade articles you can copy into your own KB and edit.

Visible to

Every role, including Technicians on mobile.

Plan tier

Knowledge Base is on every plan.